Terms & Conditions
If you have any questions at all you can email me at stacie@mineralsrockstudio.com
Estimated shipping times after dispatch
United Kingdom: 1-3 business days
North America: 3-10 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 3-21 business days
I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose. Please note that due to Covid-19, shipping may take a little longer currently.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Processing time
The time I need to prepare an order for shipping varies from piece to piece. Finished pieces will be posted within 1-2 working days. Most made to order items will be sent within 2 weeks. Please look at individual listings for details. If you need something quicker, please just let me know as this is usually possible.
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Please contact me within 7 days of delivery.
Return items back within: 14 days of delivery
Request a cancellation within: 6 hours of purchase
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders, including made to order gemstone rings
- Digital downloads
- Earrings (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
You may be contacted to leave a review after purchase. There is no obligation to do this, but it would be much appreciated if you’d like to!
Coupon codes
£25 minimum spend. One voucher to be used per transaction. Coupons cannot be used on made to order rings or sale items.